Frequently asked questions

Returns and Exchanges Details

We want you to be completely satisfied with your purchase from Aura Fine Jewelry. If for any reason you need to initiate a return or exchange, please follow the guidelines outlined below:

Returns:

Contact us within 7 days of delivery to initiate the return process.
We will provide you with the return address and any necessary instructions.
The item must be unworn and returned in its original condition, including all accompanying documents and packaging.
Once we receive your returned item, we will promptly issue your refund.

Exchanges:

If you have questions about the size of your product, please contact us before making a purchase.
For resizing, after receiving the product, we offer resizing services for a fee of $45 (labor) plus the applicable material fee.

Lost Packages:

If you suspect that your package has been lost in transit, please contact us immediately. We will work with you to resolve the issue and ensure your satisfaction.

Product Materials:

All our jewelry pieces are crafted from genuine 14k gold.
We do not offer plated, dipped, or filled gold products.
Each product comes with a certificate of authenticity, affirming the quality of the materials used.

Custom and Personalized Orders:

We're delighted to collaborate on custom orders tailored to your preferences.
Custom orders typically require 10-14 days for processing.
Please note that engraved or personalized items are non-returnable due to their unique nature.
If you have any questions about custom orders, please feel free to contact us for further assistance.
We are committed to ensuring your satisfaction with every purchase from Aura Fine Jewelry. If you have any inquiries, concerns, or need assistance with a return or exchange, please don't hesitate to contact us.

Thank you for choosing Aura Fine Jewelry for your elegant and timeless pieces.